Privacy Policy – Arabesque Hotel
By visiting or using our website, you confirm that you have read and accepted this Privacy Policy and agree that the hotel may use your personal information in connection with visiting the website, making reservations, or any service-provider-customer relationships according to this Privacy Policy.
If you do not agree with any of the terms below, please do not visit the website. By visiting the website, you declare that you voluntarily agree to this policy, and you are aware that you are not legally required to consent to or provide personal information.
This Privacy Policy is written in the masculine form but applies equally to all genders.
Contact Information
If you have any questions or suggestions regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Mobile: +972548356518
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Privacy Policy
The hotel respects its customers’ privacy, and this Privacy Policy details how we intend to use the personal information you provide us via the website.
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Collection and Use of Information
2.1 Registration Details
When making a reservation, you will be asked to provide registration details, thus authorizing us to use this information for booking or hotel accommodations, including full name, email address, phone number, payment method, and any other required details. We may collect information you provide regarding our services or offers, including booking history, service preferences, location, and booking details. We intend to use this information for the following purposes: (1) personal identification, (2) booking confirmation, (3) contact when necessary, and (4) personalizing offers, benefits, promotions, and the service content we provide.
2.2 Payment Information
We do not collect or store credit card data or other payment method information (except for the last four digits for verification purposes). All payment details are retained by payment processing companies per your direct agreement with them (a booking window may open on our website, but it leads to their service; please review their terms of service and privacy policy).
2.3 Correspondence and Mailing List
By providing your details or making a reservation, you authorize the hotel to contact you with offers, benefits, and promotions related to our services or from external service providers in the area. This may be done via SMS, email, or other methods. We may also send surveys, which you are not obligated to participate in. The hotel may use information collected through surveys for customer service, customer relations, and service improvement. We may retain correspondence or conversations with you for customer service, service management, improvement purposes, archiving, or legal defense.
2.4 Information from Third Parties
We may receive information about you from external sources, such as a travel agency through which you made a reservation, including address and other details from third parties, and combine it with your registration details. We may use this information to update our records, facilitate service provision, send messages properly, and investigate complaints, suspected fraud, or improper behavior.
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Information Sharing
3.1 Disclosure to Third Parties
Although we make reasonable efforts to protect your privacy, we may disclose information about you as required by law or governmental authorities, or if necessary to protect our important interests or provide services, investigate charges, cancel reservations, prevent fraud, or in cases of suspected misconduct or misuse of payment methods. Without limiting the foregoing, we may provide credit/payment companies with your details if they inquire about tracking and monitoring payments. This may include your first and last name, phone number, email, purchase date, pick-up date and time, technical information, and communication traffic.
3.2 Mergers and Acquisitions
We may transfer information and assign our rights and obligations under this policy in the event of a sale or merger involving a transfer of control of the hotel or its main assets to a third party, provided that the third party assumes our position in all matters related to this policy.
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Links
Please note that our website includes links to other websites and services. These websites and services may collect personally identifiable information. This Privacy Policy does not cover the data collection practices or policies of such websites, services, or third parties. Any use you make of these links and/or services is at your own responsibility.
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Data Security
We take reasonable industry-standard measures to help protect the personally identifiable information you provide us. We also restrict access to personally identifiable information to employees who need the information to perform a specific job (for example, customer service representatives). However, no security measures or services are completely secure, especially online. If you have any questions regarding the security of your information, feel free to contact us at the email address provided above.
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Access to Personal Information
You may request access, update, or deletion of personally identifiable information we have collected about you, per the law. To exercise this right, please email us at [email protected] with details to verify your identity.
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Limitation of Liability
We cannot guarantee that the website or information regarding reservations or benefits will be available without interruption or errors or that the website or its server will be free of viruses or any other harmful components.
To the extent permitted by law and to the maximum extent allowed, the hotel and its affiliates, partners, officers, directors, employees, shareholders, agents, subcontractors, and suppliers will not be liable to you or any other entity under any legal theory, whether for contract, tort, or otherwise, for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of data, resulting from or in any way related to the website, any malfunction, inaccuracy, omission, defect, security breach, or any failure on the site or information, even if the hotel was aware of the possibility of such damages.
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Changes to the Privacy Policy
We reserve the right to modify the Privacy Policy at any time. In case of a change to our Privacy Policy, we will update this document to reflect the information we collect, how we may use it, and to whom we may disclose it. We will notify you of any significant change to this Privacy Policy by posting a prominent notice on the website. It is recommended to review this statement periodically for information on how we protect your information.